Privacy Policy

At Fortunica Casino, we value the trust our players place in us. Protecting personal data is a core part of how we operate, and we handle your information with care, security, and respect. This Privacy Policy explains how we collect, use, store, and protect your data so you can clearly understand how your information is managed while using our services.

Data Processing

This Privacy Policy explains how we process players’ personal data in line with applicable gambling regulations and legal requirements. Processing this information is necessary to provide access to our games, payment services, customer support, and related features.

Fortunica Casino operates under the management of Dama N.V., a company registered in Curaçao, together with its wholly owned subsidiary Friolion Limited, based in Cyprus. Dama N.V. holds a gaming licence issued by Antillephone N.V.

By using Fortunica Casino’s services, you confirm your acceptance of this Privacy Policy. As this policy may be updated from time to time, we recommend reviewing it regularly. Continued use of the website after any updates means you accept the revised terms.

Collection of Information

We collect different types of personal information through our website and services, including:

  • Registration and communication data, such as your name, email address, phone number, residential details, and documents submitted during account registration or later verification
  • Interaction records, including emails, live chat conversations, and other communication with our support team
  • Transaction and usage data, such as deposits, withdrawals, betting activity, login history, and website interactions
  • Compliance documentation required for identity checks, fraud prevention, anti-money laundering controls, and other regulatory obligations

Usage of Information

The personal data we collect may be used for the following purposes:

  • Processing deposits, withdrawals, and betting transactions
  • Providing access to our services, games, and customer support
  • Completing identity verification and compliance checks
  • Sending promotional material where you have given clear consent
  • Meeting legal and regulatory obligations, including anti-money laundering requirements
  • Detecting, preventing, and investigating fraud, abuse, or other illegal activity
  • Analysing user activity and service performance to improve the website and customer experience

Marketing Communications

If you have given your consent, Fortunica Casino may use your personal data to send promotional offers, bonus updates, and other marketing materials related to our products and services. You can withdraw this consent at any time through your account settings or by contacting customer support.

Disclosure of Information

We do not sell or rent your personal data to third parties. Your information may, however, be shared in the following cases:

  • Within our group of companies, where necessary to provide and manage our services
  • With trusted partners and service providers that assist with payment processing, identity checks, fraud monitoring, technical support, or regulatory compliance
  • With authorised third parties where disclosure is required by law, regulation, or official request

Any sharing of personal data is carried out under strict confidentiality and security obligations.

Data Security and Retention

Fortunica Casino uses appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or alteration. We retain your data only for as long as necessary to meet legal, operational, and regulatory requirements. This may include retaining certain records for a minimum of five years after account closure where required by anti-money laundering legislation.

Cookies and Tracking

Fortunica Casino uses cookies and similar tracking technologies to improve website functionality, understand user behaviour, personalise content, and support marketing activity. You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect how the website functions and may limit parts of your user experience.

Your Rights and Contact Information

You have the right to:

  • Request access to the personal data we hold about you
  • Ask for corrections to inaccurate or incomplete information
  • Request deletion of your data where applicable
  • Object to the use of your personal data for direct marketing purposes

If you have any questions, concerns, or requests regarding your personal data, you may contact our Data Protection Officer by email. Where applicable under GDPR or other relevant data protection laws, you also have the right to lodge a complaint with the appropriate supervisory authority.